Terms & Conditions

The terms and conditions below only apply to Chasing Springtime garments purchased online at chasingspringtime.com.

Returns and Exchanges

Chasing Springtime complies with Consumers’ Rights and Obligations according to the Australian Competition and Consumer Commission. If you’d like to read them follow this link. https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations

Therefore:

  • If the garment is faulty you can return it for a repair (minor fault) or refund (major fault), even if it was a gift. Please contact me first to let me know about the fault and we can discuss the options available.
  • Garments do not have to be in original packaging, however they must have only ever been used for their intended purpose.  Naturally the sooner I know the problem, the sooner I can fix it. I do small style runs, so if your garment has a major flaw (i.e. cannot be mended) I can replace it with another garment, but it might not be the style you originally purchased.
  • No refunds will be given if you have changed your mind, but if you’re willing to pay for postage (both ways) then I am happy to exchange an item. Hopefully as the business grows I will be able to afford to change this policy – please bear with me.
  • If the item you exchanged is for a lesser value than the original garment purchased then you can have a credit note for this online store, valid for one year, to offset against a future Chasing Springtime online purchase.
  • Proof of purchase is required for all returns, repairs, refunds and exchanges.
  • All postage for the above assumes that Standard Australia Post Delivery Satchel will be used and no insurance or Express Postage is included unless agreed upon directly with the customer.

Payments and Privacy

All payments are processed via Paypal on the Paypal website and are not processed on the Chasing Springtime website. Therefore, any payment details are not entered on, or saved by, the Chasing Springtime website and no related details are provided to Chasing Springtime staff.

Your email address, passwords, street address and contact details are not shared by Chasing Springtime with any third parties and are only used for postage and direct contact with you.

 

Shipping costs and delivery times are here.

Frequently asked questions are here.